Shipping policy
This policy outlines the shipping methods for products purchased on the website www.thygallerystudios.com, in compliance with applicable e-commerce regulations.
1. Order Fulfillment Location
All orders are processed and shipped from the following address:
THY-G – Thy Gallery Tattoo Studios
Via Ripuaria 142,
80014 Varcaturo, Giugliano in Campania (NA) - Italy
2. Shipping Areas
We ship to the following destinations:
- Italy
- European Union
- Rest of the world
Available shipping zones are automatically determined at checkout.
3. Shipping Costs
Shipping costs are calculated based on the destination of the order and are clearly displayed before payment confirmation.
Italy
Standard Shipping: Free
Estimated delivery time: 2–6 business days
European Union (EU)
International Standard Shipping: €20.00
Estimated delivery time: 4–9 business days
Rest of the World
International Standard Shipping: €35.00
Delivery times may vary depending on the destination country
Any customs duties, taxes, or import charges applicable in non-EU countries are the responsibility of the recipient.
4. Order Processing Time
Orders are generally processed within 1–3 business days from payment confirmation, unless otherwise specified on the product page.
Delivery times start from the date of shipment and do not include delays caused by force majeure, customs clearance, or peak periods.
5. Carriers
Shipments are handled by selected and reliable couriers. Once the order has been shipped, the customer will receive a notification with tracking information, where available.
6. Failed Delivery or Incorrect Address
It is the customer’s responsibility to provide a correct and complete shipping address.
In case of failed delivery due to an incorrect, incomplete address or absence of the recipient, any additional costs for storage or reshipment will be charged to the customer.
7. Inspection Upon Delivery
Upon delivery, customers are advised to check the condition of the package.
If the package appears damaged or tampered with, it is recommended to accept the delivery with reservation or refuse it, and immediately report the issue to customer support.
8. Contact
For any information regarding shipping, please contact customer service at:
